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Actual (32-20))-2, or (2 Dumps PDF for Exam Success by Experts
Exam Code: (32-20))-2, or (2
Exam Name: 12)-2 = 4094
NEW QUESTION: 3
DFG's call centre budgets four minutes for its operators to deal with a customer's enquiry and conclude the call. Team leaders are evaluated on the basis of the average call length.
Simone is a team leader. Her team's average call length is five minutes and 30 seconds. Simone accepts full responsibility. She encourages her team members to check that the customer is satisfied before concluding the call.
On investigation, it was discovered that 2% of the customers who dealt with Simone's team had to call DFG again within seven days. Other teams had an average of 25% of customers call back within seven days because their first call had not fully resolved their problem.
Which of the following statements are true?
A. Average call length should be replaced with the average rate of return calls as the primary performance measure for team leaders.
B. The use of average call length may be leading to dysfunctional behaviour.
C. Team leaders should be responsible for setting policy on performance measurement within the call centre.
D. It would be better to evaluate team leaders on the basis of multiple criteria.
E. Simone is in breach of call centre policy.
Answer: B,D,E
NEW QUESTION: 4
What does an Administrator need to do first to enable Journal Archiving?
A. manually create the Journal archive
B. run the Enable Journal Mailbox wizard
C. run the Exchange Journaling Task
D. set up a separate Vault Store for journaling
Answer: A
Certification Provider:
NEW QUESTION: 3
DFG's call centre budgets four minutes for its operators to deal with a customer's enquiry and conclude the call. Team leaders are evaluated on the basis of the average call length.
Simone is a team leader. Her team's average call length is five minutes and 30 seconds. Simone accepts full responsibility. She encourages her team members to check that the customer is satisfied before concluding the call.
On investigation, it was discovered that 2% of the customers who dealt with Simone's team had to call DFG again within seven days. Other teams had an average of 25% of customers call back within seven days because their first call had not fully resolved their problem.
Which of the following statements are true?
A. Average call length should be replaced with the average rate of return calls as the primary performance measure for team leaders.
B. The use of average call length may be leading to dysfunctional behaviour.
C. Team leaders should be responsible for setting policy on performance measurement within the call centre.
D. It would be better to evaluate team leaders on the basis of multiple criteria.
E. Simone is in breach of call centre policy.
Answer: B,D,E
NEW QUESTION: 4
What does an Administrator need to do first to enable Journal Archiving?
A. manually create the Journal archive
B. run the Enable Journal Mailbox wizard
C. run the Exchange Journaling Task
D. set up a separate Vault Store for journaling
Answer: A
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NEW QUESTION: 3
DFG's call centre budgets four minutes for its operators to deal with a customer's enquiry and conclude the call. Team leaders are evaluated on the basis of the average call length.
Simone is a team leader. Her team's average call length is five minutes and 30 seconds. Simone accepts full responsibility. She encourages her team members to check that the customer is satisfied before concluding the call.
On investigation, it was discovered that 2% of the customers who dealt with Simone's team had to call DFG again within seven days. Other teams had an average of 25% of customers call back within seven days because their first call had not fully resolved their problem.
Which of the following statements are true?
A. Average call length should be replaced with the average rate of return calls as the primary performance measure for team leaders.
B. The use of average call length may be leading to dysfunctional behaviour.
C. Team leaders should be responsible for setting policy on performance measurement within the call centre.
D. It would be better to evaluate team leaders on the basis of multiple criteria.
E. Simone is in breach of call centre policy.
Answer: B,D,E
NEW QUESTION: 4
What does an Administrator need to do first to enable Journal Archiving?
A. manually create the Journal archive
B. run the Enable Journal Mailbox wizard
C. run the Exchange Journaling Task
D. set up a separate Vault Store for journaling
Answer: A
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NEW QUESTION: 1
An IT organization within a healthcare company has embarked on a strategic transformation by adopting the IT Value Transformation road map. They have been successful in bringing out several IT services by adopting cloud computing. These services have helped the company release new products quickly into the market. However, the IT organization is still perceived internally as a cost center.
What is the IT organization neglecting?
A. Improving the utilization of compute, network, and storage resources.
B. Seeking more business opportunities for IT services
C. Reducing the cost of IT services even more
D. Linking IT spending to specific business outcomes
Answer: D
NEW QUESTION: 2
If an Ethernet port on a router was assigned an IP address of 172.16.112.1/20, what is the maximum number of hosts allowed on this subnet?
A. 0
B. 1
C. 2
D. 3
E. 4
Answer: A
Explanation:
Each octet represents eight bits. The bits, in turn, represent (from left to right): 128, 64, 32 , 16 , 8, 4, 2, 1 Add them up and you get 255. Add one for the all zeros option, and the total is 256. Now, take away one of these for the network address (all zeros) and another for the broadcast address (all ones). Each octet represents 254 possible hosts. Or 254 possible networks. Unless you have subnet zero set on your network gear, in which case you could conceivably have 255. The CIDR addressing format (/20) tells us that 20 bits are used for the network portion, so the maximum number of networks are 2
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NEW QUESTION: 3
DFG's call centre budgets four minutes for its operators to deal with a customer's enquiry and conclude the call. Team leaders are evaluated on the basis of the average call length.
Simone is a team leader. Her team's average call length is five minutes and 30 seconds. Simone accepts full responsibility. She encourages her team members to check that the customer is satisfied before concluding the call.
On investigation, it was discovered that 2% of the customers who dealt with Simone's team had to call DFG again within seven days. Other teams had an average of 25% of customers call back within seven days because their first call had not fully resolved their problem.
Which of the following statements are true?
A. Average call length should be replaced with the average rate of return calls as the primary performance measure for team leaders.
B. The use of average call length may be leading to dysfunctional behaviour.
C. Team leaders should be responsible for setting policy on performance measurement within the call centre.
D. It would be better to evaluate team leaders on the basis of multiple criteria.
E. Simone is in breach of call centre policy.
Answer: B,D,E
NEW QUESTION: 4
What does an Administrator need to do first to enable Journal Archiving?
A. manually create the Journal archive
B. run the Enable Journal Mailbox wizard
C. run the Exchange Journaling Task
D. set up a separate Vault Store for journaling
Answer: A
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3. Dumps Questions strives to produce content that will prove to be vital for your preparation of 12)-2 = 4094
NEW QUESTION: 3
DFG's call centre budgets four minutes for its operators to deal with a customer's enquiry and conclude the call. Team leaders are evaluated on the basis of the average call length.
Simone is a team leader. Her team's average call length is five minutes and 30 seconds. Simone accepts full responsibility. She encourages her team members to check that the customer is satisfied before concluding the call.
On investigation, it was discovered that 2% of the customers who dealt with Simone's team had to call DFG again within seven days. Other teams had an average of 25% of customers call back within seven days because their first call had not fully resolved their problem.
Which of the following statements are true?
A. Average call length should be replaced with the average rate of return calls as the primary performance measure for team leaders.
B. The use of average call length may be leading to dysfunctional behaviour.
C. Team leaders should be responsible for setting policy on performance measurement within the call centre.
D. It would be better to evaluate team leaders on the basis of multiple criteria.
E. Simone is in breach of call centre policy.
Answer: B,D,E
NEW QUESTION: 4
What does an Administrator need to do first to enable Journal Archiving?
A. manually create the Journal archive
B. run the Enable Journal Mailbox wizard
C. run the Exchange Journaling Task
D. set up a separate Vault Store for journaling
Answer: A
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